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WorkInsights.com - an online tool developed by the Amherst Group Limited to allow service providers to accurately measure service costs, customer satisfaction, and employee commitment.

Who We Are

The Amherst Group is a management consulting firm whose mission is to support leaders of staff organizations in delivering superior results. All of our client work addresses transforming staff into service-oriented, business-based and value driven professionals. Our expertise encompasses staff work in all functional areas - Finance, Human Resources, Information Systems, Legal, Materials Management, Procurement, Public Affairs, Marketing Communications, Facilities Management and any other functional area you can imagine.

We Are Consultants Who:

  • Founded the Shared ServicesSM concept in 1989
  • Support Shared Services executives globally
  • Enable clients to derive the optimal leveraging strategy
  • Focus on sustaining and advancing Shared ServicesSM

Our Primary Practices

    Provide Subject Matter Expertise to Functional and Service leaders on how best practices in:

    • Building and maintaining the right foundation for success
    • Formulating an aligned services strategy
    • Incorporating ‘best fit’ management practices
    Perform Business Health Check Assessments of Shared Services Organizations against ‘world-class’ performers to:

    • Assess management practices against those adopted by known leaders
    • Outline actions for improving, becoming ‘among the best of the best’
    Offer ‘best-in-class’ integrated fact-based measurement tools through WorkInsights.com on:

    • Service-based costing
    • Employee commitment
    • Benchmarking
    Measure and manage Value through VCIsm to:

    • Translate Voice of the Customer into measurable Customer Requirements
    • Create a balanced scorecard that goes beyond cost

We are consultants, not outsourcers. We believe internal service providers are usually the most effective means of delivering cost and satisfaction improvement.

Since 1991, we have served the global needs of over sixty Fortune 500 companies by providing project management, subject matter expertise, coaching, and decision-support to develop and execute staff excellence.

To learn more about how we can help you address the challenges of Shared Services, contact us.