Shared ServicesSM Insights
Shared Services Insights files are in Adobe PDF format. If you don't have Adobe Acrobat Reader, you may download it now.
- March 2006
Innovation vs Replication, an interview with Lloyd Wilky, Honeywell Global Business Services
Archives:
- Number 10
Measuring Customer Satisfaction, Interview with Earl Moore, BHP Billiton
- Number 9
Incorporating Expertise into Shared Services Organizations, Interview with Richard D. Kennett, XSERV Services Division of Xerox
- Number 8
Roundtable Discussion with Boeing, Trevira, Southern California Edison and Chase Shared Services Groups on how they account for cost savings and address differing expectations of Shared Services
- Number 7
Executives from Southern California Edison, Honeywell, Tenneco and Kraft Foods, Inc. discuss the challenges with implementing Shared Services
- Number 6
Executives from Southern California Edison, Honeywell, Tenneco and Kraft Foods, Inc. discuss the cost/benefits of Shared Services
- Number 5
Outsourcing, Interview with Emiko Banfield, Southern California Edison
- Number 4
Measuring Employee Committment, Interview with Steve Welch, SBC
- Number 3
Customer Focused Shared Services and the importance of relationship management, Interview with David Work of Amoco Corporation
- Number 2
The Organization of Business Services, Interview with George White of AlliedSignal
- Number 1
How Shared Services Organizations apply "best practices"
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